Shipping & Delivery Policy

This Shipping & Delivery Policy describes how mystylestep Limited prepares and ships orders worldwide, expected timeframes, and how customs and duties are handled.

1. Shipping methods

We ship internationally using air, sea, express and private-line services through partners such as FedEx, UPS, EMS, Matson and dedicated line couriers. The best method for your order depends on weight, volume, destination and how quickly you need it, and is confirmed on your invoice.

2. Processing time

Processing includes sourcing/production, quality control, prep and dispatch. Typical processing is a few business days for in-stock goods and longer for manufactured or custom orders. We share an estimated timeline with your quote and keep you updated.

3. Delivery estimates

• Express air — usually a few business days to most destinations.
• Standard air / private line — typically around one to two weeks.
• Sea freight — several weeks, best for large or heavy shipments.

All timeframes are estimates from the date of dispatch and may vary with destination, carrier and customs.

4. Tracking

Once your order ships, we provide a tracking number so you can follow it to delivery.

5. Customs, duties and taxes

Unless a DDP (delivered-duty-paid) service is agreed in writing, you are the importer of record and are responsible for any import duties, taxes and customs clearance in the destination country. We can advise on documentation and, where available, offer DDP options.

6. Address accuracy

Please provide a complete, accurate delivery address. We are not responsible for delays or losses caused by incorrect or incomplete address details.

7. Delays

Delivery can be affected by customs inspections, peak seasons, weather and other events outside our control. We will help resolve issues but cannot guarantee dates that depend on third parties.

8. Lost or damaged shipments

If a shipment is delayed beyond a reasonable time, or arrives damaged, contact us with your order number and photos. We will help file a carrier or insurance claim and arrange a suitable resolution. See our Refund & Returns Policy.

9. Questions

Email hello@mystylestep.com or reach us via the Contact page.