Refund & Returns Policy

This Refund & Returns Policy explains when refunds and returns are available for mystylestep Limited’s sourcing, fulfillment and freight services. Because most orders are sourced or made to your specification, please read this carefully before you confirm an order.

1. Quotes are free

Requesting a quote is always free and carries no obligation. You only pay once you approve an itemised invoice.

2. Before production or dispatch

You may cancel or amend an order for a full refund of amounts not yet committed as long as the supplier has not started production and the goods have not shipped. Any costs already incurred with a supplier (for example deposits or custom production) will be deducted.

3. When you are entitled to a refund or replacement

• We fail to deliver the service you paid for.
• We ship the wrong item due to our error.
• Goods that passed our quality control arrive with a defect that our inspection should reasonably have caught.
• A shipment is confirmed lost by the carrier (subject to carrier and insurance terms).

4. What is generally non-refundable

• Supplier costs already incurred and custom or made-to-order goods.
• Change-of-mind after production has begun.
• Import duties, taxes and third-party fees.
• Minor variations inherent to handmade or natural-material products.

5. Damaged or defective items

Please inspect your goods on arrival and contact us within 7 days with your order number, a description of the issue and clear photos or video. We will review the claim and, where valid, arrange a repair, replacement, partial or full refund, or a carrier claim as appropriate.

6. Returns process

Do not send anything back before contacting us. If a return is approved, we will provide return instructions and the correct address. Return shipping responsibility depends on the reason for the return (our error vs. change of mind).

7. How refunds are issued

Approved refunds are issued to the original payment method. Once approved, please allow up to 5–10 business days for the refund to appear, depending on your payment provider.

8. How to request

Email hello@mystylestep.com or message us on WhatsApp with your order number. See our Contact page for all channels.