Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the mystylestep Limited website and our sourcing, quality-control, fulfillment and freight services. By using our website or engaging our services, you agree to these Terms.

1. Definitions

“We” means mystylestep Limited. “You”/“Client” means the person or business using our services. “Services” means product sourcing, supplier negotiation, quality control, prep and fulfillment, and international shipping.

2. Our services

mystylestep Limited acts as your sourcing and fulfillment agent. We help identify suppliers, obtain quotes, place and manage orders on your instruction, inspect goods, and arrange shipping. We are a facilitator between you and third-party suppliers and carriers; we do not manufacture the products ourselves.

3. Quotes and pricing

• Quotes are estimates based on the information you provide and are valid for the period stated. Prices may change if specifications, quantities, materials, exchange rates or shipping costs change.
• All fees are confirmed on an itemised invoice that you approve before we proceed. Currency, taxes and any applicable fees are shown at checkout or on the invoice.

4. Orders and payment

An order is confirmed once you approve the invoice and payment is received per the agreed terms. Payments are handled through third-party processors. You are responsible for providing accurate order and delivery information.

5. Your responsibilities and prohibited products

You confirm that any product you ask us to source is lawful to manufacture, export, import and sell in the relevant jurisdictions, and does not infringe any third party’s intellectual-property rights. You must not use our services for:

• Counterfeit, replica or trademark/copyright-infringing goods;
• Illegal, hazardous, restricted or dangerous items;
• Any product prohibited by applicable law or by shipping carriers.

We may decline or cancel any order that we reasonably believe breaches these Terms or applicable law.

6. Quality control

Where included, our inspection covers the agreed checkpoints (for example quantity, basic function and visible defects) before shipment. Inspection reduces but cannot eliminate all risk, and does not constitute a warranty of the manufacturer’s products.

7. Shipping, customs and duties

Delivery times are estimates and may be affected by customs, carriers or events outside our control. Unless a DDP (delivered-duty-paid) service is agreed in writing, you are the importer of record and are responsible for import duties, taxes and customs compliance in the destination country. See our Shipping & Delivery Policy.

8. Cancellations and changes

You may request changes or cancellation before production or dispatch. Once a supplier has incurred costs or an order has shipped, cancellation may not be possible. See our Refund & Returns Policy.

9. Warranties and disclaimers

To the maximum extent permitted by law, the website and services are provided “as is”. We do not guarantee that any supplier, product or shipment will meet every expectation, or that the website will be uninterrupted or error-free.

10. Limitation of liability

To the extent permitted by law, mystylestep Limited is not liable for indirect, incidental or consequential losses, and our total liability for any claim relating to an order is limited to the service fees you paid to us for that order.

11. Indemnification

You agree to indemnify mystylestep Limited against claims arising from your breach of these Terms or from products you instruct us to source that are unlawful or infringe third-party rights.

12. Intellectual property

The mystylestep Limited name, logo and website content are owned by us or our licensors and may not be copied or used without permission.

13. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, customs actions, carrier disruptions or government measures.

14. Governing law

These Terms are governed by the laws applicable at mystylestep Limited’s place of business, and disputes will be handled by the competent courts there, without prejudice to any mandatory consumer rights you may have locally.

15. Changes and contact

We may update these Terms; the “Last updated” date shows the current version. Questions? Email hello@mystylestep.com.