Privacy Policy

This Privacy Policy explains how mystylestep Limited (“we”, “us”) collects, uses, shares and protects your personal information when you visit our website, request a quote, or use our sourcing, fulfillment and freight services.

1. Who we are

This website is operated by mystylestep Limited. We provide China product sourcing, quality control, order fulfillment and international freight for e-commerce businesses.

2. Information we collect

Information you give us

• Contact details — name, email address, phone/WhatsApp number, company name and country.
• Order and sourcing details — product links, specifications, quantities, shipping addresses and any files or messages you send us.
• Communications — messages exchanged with us via email, WhatsApp, Discord or web forms.

Information collected automatically

• Usage and device data — IP address, browser type, pages viewed, referring URLs and timestamps.
• Cookies and similar technologies — see our Cookie Policy.

We do not collect full payment card numbers. Payments are processed by third-party providers who handle card data under their own security standards.

3. How we use your information

• To respond to enquiries and prepare quotes and invoices.
• To source products, arrange quality control, fulfillment and shipping, and keep you updated on your orders.
• To operate, maintain, secure and improve our website and services.
• To send service messages and, where you have consented, marketing communications you can opt out of at any time.
• To comply with legal, tax, customs and accounting obligations, and to prevent fraud or misuse.

4. Legal bases for processing

Where the GDPR or similar laws apply, we rely on: performance of a contract (to deliver the services you request); legitimate interests (to run and improve our business securely); consent (for optional cookies and marketing); and legal obligation (for tax, customs and record-keeping).

5. How we share information

We share personal data only as needed to provide our services or as required by law, including with:

• Suppliers and factories in order to place and manage your orders.
• Shipping carriers and customs agents (e.g. FedEx, UPS, EMS, Matson and private-line partners) to deliver your goods.
• Payment processors to handle transactions securely.
• Service providers for hosting, analytics and communications.
• Authorities where disclosure is legally required.

We do not sell your personal information.

6. International transfers

Because we operate between China and international markets, your information may be processed in China and other countries whose data-protection laws may differ from those in your location. Where required, we put appropriate safeguards in place for such transfers.

7. Data retention

We keep personal data only as long as necessary for the purposes described above, including to meet legal, tax and accounting requirements, after which it is deleted or anonymised.

8. Your rights

Depending on your location, you may have the right to access, correct, delete or port your data, to object to or restrict certain processing, and to withdraw consent. To exercise any right, email hello@mystylestep.com. You may also lodge a complaint with your local data-protection authority.

9. Security

We use appropriate technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

Our services are intended for businesses and adults. We do not knowingly collect personal data from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest version, and material changes will be posted on this page.

12. Contact us

For any privacy question or request, contact hello@mystylestep.com or see our Contact page.